Terms &
Conditions
Tickets
Ticket Purchase and Sale Terms and Policies
Colorado Ballet makes our performances widely accessible and available. We also operate in accordance with laws which regulate ticket sales for public benefit. To
support COLORADO BALLET’s operations, the terms and policies below apply to ticket purchases and sales.
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COLORADO BALLET may deny admission or revoke a ticket for violations of the below written terms and conditions, venue policies, for safety and
security, or to address fraud or misconduct.
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The COLORADO BALLET does not guarantee the authenticity of tickets purchased from any third party reseller or ticketing website (such as brokers or
individuals). The COLORADO BALLET’s website, www.coloradoballet.org, is the official online ticketing platform for the COLORADO BALLET.
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Group Sales orders are designed to serve large personal gatherings, established groups, organizations, schools, etc. Processing an order via Group
Sales is at the discretion of management and may be declined if there is suspicion of possible fraud or misconduct, including but not limited to, a desire to circumvent
established ticket limits. Additionally, a group sale may be declined to maintain sufficient levels of single ticket inventory across a title, performance, price level, or
other determining factor.
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All productions, packages, and promotional offers have ticket purchase limits. The limit may be determined by account, household, credit card, IP
address, email address, street address, or other method. In the event a person or organization purchases more than the limit, COLORADO BALLET may revoke and unsell all or part
of the excess and issue a refund.
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COLORADO BALLET reserves the right to not sell a ticket to any person or organization if we have knowledge or reason to believe, by virtue of the
buying process, the buyer’s behavior or for other reason, would otherwise violate COLORADO BALLET’s terms, policies, or applicable
laws.
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Ticket purchasers who are identified as having violated the COLORADO BALLET’s terms, policies or having purchased with the intent to violate
the COLORADO BALLET’s terms and policies may have their accounts closed, tickets revoked, admission refused, delivery method changed without prior notification, and/or
future purchases refused. Tickets may be seized and cancelled without compensation.
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COLORADO BALLET will post updates to these terms and policies from time to time, and may supplement them for a particular performance. If you have
any questions about our terms or policies or a ticket purchase, please telephone the COLORADO BALLET Box Office at 303.339.1637
Ticketing Terms & Conditions
By submitting your order you agree to these terms and conditions, which apply to all ticket orders facilitated by COLORADO BALLET Ticket Services. Please
note: Due to the nature of live performance bookings, dates, titles, availability and prices are subject to change at any
time.
Cancellations, Refunds and Exchanges
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No refunds. Verify all information (title, date, time, seat selection, etc.) before ordering. Orders are subject
to approval. There are no exchanges, refunds, or replacement tickets for missed performances.
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Exchanges?are available?up to 24 hours prior to the ticketed performance time for subscribers (free) and
single ticket buyers ($10 per order fee). Exchanges may be made for the same title for which you currently hold tickets and are at the discretion of COLORADO BALLET Patron
Services, subject to availability and may result in an increased ticket price. Ticket buyer is responsible for any difference in ticket price at the time of exchange. When
exchanging for a seat of lesser value, an account credit will be placed, good through the end of the current performance season, as no refunds are offer. Subscriber exchanges
made within less than 24 hours will incur the standard $10 per order fee. Only tickets that have been fully paid may be exchanged. Other restrictions may apply, including
limitations around Group Sales tickets, select titles or performances, special promotional, and seasonal offers.
Discounts may be available to select productions when promotion codes are presented at time of purchase.
Discounts are not applicable on prior purchases and are subject to availability. Additional restrictions apply.
Delivery
Fully paid, seated tickets will be available immediately after purchase in COLORADO BALLET Ticket Wallet, which you may access using
your COLORADO BALLET login credentials. A refreshing QR code will appear on your ticket (48) hours prior to showtime. If you do not have a smartphone, call COLORADO BALLET Ticket Services at
303.339.1637 to arrange to pick your tickets up at Will Call.
Tickets held at Will Call may be picked up starting one and a half hours prior to curtain at the performance venue’s box office. The box office may require a
valid state or government issued photo ID at the time of pickup and reserves the right to not release ticket if the name on the ID does not match the name used to purchase
tickets.
Theatre Policies
Late seating is at the discretion of the House Management and may not be available at all
performances.
Cell phones, tablets and/or other electronic devices may not be used during the
performance.
Cameras and recording devices are not allowed to be used in the theatre.
No outside food or drinks are allowed in the theatres. If the item was purchased on the Denver Performing Arts
Complex, it may be brought into the venue.
Children 5+ Individual productions may offer age recommendations. It is always up to the parent / guardian
to determine if an event is age appropriate. Everyone, regardless of age, must have a ticket to be admitted.
If a patron becomes disruptive, regardless of age, that patron and the group they arrived with may be asked to leave. No refunds.
Use of ticket is an agreement that your likeness may be captured for COLORADO BALLET promotional purposes unless
otherwise requested.
Additional venue and code of conduct policies may apply.
Customer Service
The Box Office is open as follows:
Closed major holidays.
Our venues are cashless. A reverse ATM is located onsite to turn your cash into a card.
Group Sales
Group Sales Ticketing & Payment Policy
Group Sales is available Monday through Friday, 10am-4pm:
Phone: 303.339.1637
E-mail: tickets@coloradoballet.org
Group Sales orders are designed to serve large personal gatherings, established groups, organizations, schools, etc. Processing an order via Group Sales is at the
discretion of management and may be declined if there is suspicion of possible fraud or misconduct, including but not limited to, a desire to circumvent established ticket limits.
Additionally, a group sale may be declined to maintain sufficient levels of single ticket inventory across a title, performance, price level, or other determining
factor.
Payment may be made by check, Visa, MasterCard, American Express or Discover. No purchase orders or money orders accepted. Remit payment by phone at
303.339.1637 or mail to: Colorado Ballet Attn: Box Office, 1075 S Sante Fe Drive, Denver, CO 80204.
Deposits:
Group reservations for single show orders require a 25% deposit at time of booking for shows that are over 12 weeks out. Ticket
numbers may be adjusted up or down until final payment is made as long as the group minimum is still being met.
Orders that are placed within 4 weeks of a show opening must be paid for in full at time of placement.
Final Payments:
Failure to remit deposit or final payment:
If a deposit or final payment is not received by the due date or if alternate arrangements have not been made with Group Sales, the reservation is void and all
remaining held seats will be released without further notice.
Cancellations, Refunds and Exchanges:
