Ticketing & Theater Policies

Our goal is to make your ticket purchasing experience easy, efficient, and equitable. The following is designed to ensure your satisfaction and understanding of the purchase process through Colorado Ballet and its partner sites. If you have any questions, please contact us at Your purchases on our site are subject to the following terms.

how to access your digital tickets

 Step 1: On your smart phone, navigate to via your web browser and click the circular Account icon at the top of the page.

Step 2: Login to your account by providing your email address and password. If you do not remember your password, you may click Forgot Password and follow the provided steps to reset it. 

Step 3: Upon logging in, you will be taken to your Upcoming Performances, or performances where you have purchased tickets. Your Digital Tickets will be available on your smart phone 4 hours prior to your performance.

Step 4: Once your tickets are available, click View Tickets to display your Digital Tickets. Your Digital Tickets will not be available to view until 4 hours prior to the performance. 

Step 5: Please be sure to scroll all the way through your Digital Ticket page and present all barcodes for scanning. Please turn up your smart phone’s brightness level to ensure ease of ticket scanning.


All ticket prices for events are stated in U.S. Dollars.

Payment Methods

Colorado Ballet accepts Visa, MasterCard, American Express, Discover, and Colorado Ballet Gift Certificates. We no longer accept cash or checks at the Ellie Box Office for performances.

Third Party Vendors

Colorado Ballet sells tickets on its website, Occasionally, we will also sell tickets to select performances through Travelzoo, Groupon, and/or Goldstar. Colorado Ballet does not partner with or endorse other ticketing vendors and we cannot guarantee the quality of ticketing services through other ticketing vendors. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party vendor (such as brokers or individuals), we recommend that you purchase tickets directly through us or from our authorized partners.

Colorado Ballet cannot re-print or refund tickets obtained from unauthorized sources. If bought through an unauthorized seller, tickets may be stolen or counterfeit, and if so, are void.

Pricing and Availability

Tickets are sold through several distribution points, including online, phone center, and box office. Most distribution points generally access the same ticketing system and inventory. Based on availability, ticket prices and availability may change for events and may not be reflected on seating maps.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether your order has been successfully placed by contacting Colorado Ballet ticketing at 303-339-1637 or Only you are aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if the assumption is made that an order was not placed because the order confirmation was not received. If you are unsure if an order was placed, please contact us prior to re-purchasing as no refund will be given.

Number of Tickets or "Ticket Limits"

When purchasing tickets on our site, you are limited to 10 tickets for each production (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if the posted limits are exceeded. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Companies and groups requesting 10 or more tickets should contact the Colorado Ballet ticketing office at 303-339-1637 or

Canceled and Rescheduled Events

Should a ballet performance be canceled or postponed for any reason, we will attempt to contact all ticket holders for that performance and will provide appropriate accommodations.

Colorado Ballet performances will only be canceled due to weather if the City of Denver officially closes due to weather. Otherwise, performances will occur, rain, snow or shine. Please contact us at 303-339-1637 or should you have any questions or concerns.

Exchanges, Ticket Donations, and Refunds

Colorado Ballet offers refunds only in the event of a performance cancellation and does not refund any service or handling fees. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event. If a ticket was purchased through a third-party site, the patron must contact that third party retailer directly to pursue a refund for a cancelled performance.

Season subscribers may exchange tickets free of charge based on availability. Single ticket buyers may exchange tickets for a $10 per ticket fee, unless it is C Seating, then it is a $10 per order fee. All ticket exchanges must be requested up to 24-hours before show time. Same seating is not guaranteed and is based on current availability.

If you are unable to use your tickets and are unwilling or unable to exchange them, you may donate your tickets back to Colorado Ballet as a tax-deductible donation in the amount paid for the tickets. Ticket donations must be requested up to 24-hours before show time. Acknowledgement of the donation will be sent to the donating ticket holder within two weeks of the donation date for their tax purposes.

Please note that tickets purchased for a commercial purpose or in any other way in violation of our policies will not be exchanged or refunded. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us and you will not dispute or otherwise seek a "chargeback" from the credit card company used to purchase tickets from the site. Should you do so, your tickets may be canceled, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made.

service and handling fees

Colorado Ballet is happy to include all service fees within the price of your ticket.

A $5 per ticket handling fee will be applied for all ticket purchases with Standard Mail or Will Call as the selected ticket delivery method. If Mobile Ticket delivery is selected, a $5 per ticket fee will be charged only if physical tickets are requested for printing at the box office the day of the performance.

Ellie Caulkins Opera House Box Office

The Ellie Caulkins Opera house is located at 14th St and Curtis St at the Denver Performing Arts Complex. Click here for directions and parking information. The box office is located directly to the right of the main entrance doors and opens 90 minutes prior to the start of each performance. The box office is not occupied by Colorado Ballet staff outside of this timeframe.

Please be ready to present a photo ID if picking up tickets at Will Call. If you have misplaced your tickets or are having difficulty accessing your Mobile Tickets, please stop by the box office and we will be happy to assist you.

Seating Policies

Latecomers will be seated at the discretion of house management on a per-production basis and may be required to wait in the lobby until intermission to be seated.

All patrons attending Colorado Ballet performances regardless of age require a ticket. Lap seating is not permitted.

Ballet Attire

We encourage you to dress however makes you most comfortable as long as you are dressed in an appropriate manner. Most people feel most comfortable in business casual attire when going to the ballet, however, some do dress in more formal attire on opening nights, weekend evening performances, or if celebrating a special occasion.

Talking, Photography, and Mobile Devices

During performances, please be respectful to other patrons and the performers. Please silence your cell phones, refrain from texting, and turn off tablets and other mobile devices. Also, please do not talk during the performance. If you need to answer your phone, please exit the theater to the lobby. Cameras and/or recording devices are not allowed during performances. You are welcome to take photos in the lobby or theater before the performance, during intermission and after the performance. Please enjoy performance photos posted on our Facebook or Instagram.

Limitation of Liability

Patrons voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather.

Admission Refusal and Ejection

Colorado Ballet reserves the right, without refund of any amount paid, to refuse admission to, or eject, any patron whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Colorado Ballet rules.

Prohibited Items and Subject to Search 

All bags and persons entering venue are subject to search. Denver Performing Arts Complex management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held.

For a current list of permitted and prohibited items at the Ellie Caulkins Opera House,
please visit the Denver Arts Complex website.

  • ALL OUTSIDE FOOD AND BEVERAGES (exceptions: factory-sealed water bottles and Prelude + Post beverages in plastic cups with lids)
  • Marijuana and drugs without a prescription
  • Laser pointers (will be confiscated and patron subject to ejection)
  • Coolers (hard sided and soft sided)
  • Audio or video recording devices, GoPros, professional cameras or cameras with removable lenses
  • Weapons or items construed as weapons (e.g. guns, knives, chains)
  • Bullhorns or noisemakers
  • Commercial signage
  • Animals (except service animals)
  • Bicycles, skateboards, inline skates, scooters and hoverboards
  • Remote control flying devices or UAVs (unmanned aerial vehicles)
  • Bags and backpacks larger than 12” x 17” x 12” (must fit under your designated seat)
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