Job Title: Patron Service Representative
Location: On-site, Denver, CO
Terms: Part-Time, Seasonal, Non-exempt, Multiple positions available
Reports To: Patron Service Lead

Company Overview

Colorado Ballet Company is a Denver-based non-profit organization celebrating 65 years of excellence. Colorado Ballet’s mission is to present exceptional classical ballet and contemporary dance through performances, training, education, and community engagement while inspiring and growing an increasingly diverse audience base. Under the direction of Artistic Director Gil Boggs, Colorado Ballet presents more than 50 performances annually to sold-out audiences in the 2,080-seat Ellie Caulkins Opera House.

Position Overview

Colorado Ballet’s Patron Services Representatives are responsible for providing superb front-line customer service to all Colorado Ballet patrons. Responsibilities include selling tickets via phone, email, and in person, as well as assisting with in-person box office needs at the Ellie Caulkins Opera House. This position is ideal for someone energetic, personable, patient, adaptable, and who enjoys working both independently and in a team. This posting is for seasonal support during Colorado Ballet’s 2025 production of The Nutcracker.

 
Key Duties and Functions

· Provide excellent customer service in person, by phone, and by email

· Assist with ticket sales, order troubleshooting, and patron questions

· Staff the Ellie Caulkins Opera House box office during performances

· Support will call, ticket pickup, and lobby-facing patron needs

· Work collaboratively with the Patron Services team to ensure a smooth guest experience

 
Position Requirements

· Prior customer service experience

· Strong communication and problem-solving skills

· Comfortable working with the public in a busy environment

· Able to stand for periods of time and manage repetitive tasks

· Experience with Tessitura or similar ticketing software is a plus

· Bilingual Spanish/English is a plus

Scheduling Requirements

· This is a seasonal position for The Nutcracker (November 29-December 28, 2025)

· Applicants must have open availability Nov 29-30, and Dec 18-24

· Majority of shifts are evenings and weekends during performances

· Option to continue with additional hours in 2026 spring performances may be available
 

How To Apply

We’d love to learn more about you! Please send an email telling us why you’re interested in this role and a resume outlining your work experience to HR@ColoradoBallet.org.

The application deadline is November 8, 2025. No phone calls, please.

If you need a reasonable accommodation to participate in the application or interview process, please contact HR@ColoradoBallet.org. We value transferable skills and nontraditional career paths. If you meet many but not all qualifications, we still encourage you to apply.

Colorado Ballet Company is an Equal Opportunity Employer. To fulfill our mission, Colorado Ballet is dedicated to building and sustaining an organizational culture grounded in diversity, inclusion, accessibility, and belonging. We are committed to hiring people who reflect and represent the rich diversity of the children, families, and communities with whom we work. Black, Indigenous, people of color, persons with disabilities, persons from underrepresented ethnic groups, immigrants, and members of the LGBTQIA+ community are especially welcome and strongly encouraged to apply.

Colorado Equal Pay for Equal Work Act (SB 19-085) Information:

Pay rate: $18.81 per hour

This position includes paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act (HFWA) and access to complimentary and discounted tickets to Colorado Ballet performances.

Job Title: Donor Engagement Programs Coordinator 
Location: Denver, CO 
Terms: Part-time, non-exempt; avg. 20-25 hours/week; hybrid with on-site event attendance and in-office meetings in Denver 
Reports To: Chief Advancement Officer 

Company Overview 

Colorado Ballet Company is a Denver-based nonprofit organization celebrating 65 years of excellence. Colorado Ballet’s mission is to present exceptional classical ballet and contemporary dance through performances, training, education and community engagement while inspiring and growing an increasingly diverse audience base. Under the direction of the Artistic Director, Gil Boggs, Colorado Ballet presents more than 50 performances annually to sold-out audiences in the 2,080-seat Ellie Caulkins Opera House. 

The Raydean Acevedo Colorado Ballet Academy serves over 1,200 students each year, from toddlers to seniors. Colorado Ballet’s Education and Community Engagement programming engages with students, teachers, families, people with disabilities, and lifelong learners, making more than 35,000 contacts in 300 schools and organizations annually.  

Position Overview 

Colorado Ballet seeks a highly organized, relationship-driven, and mission-aligned Donor Engagement Programs Coordinator to assist with some community-facing patron pipeline programs, most prominently the long-standing Sugarplum program and its Auxiliary volunteers. This part-time role manages logistics, communications, volunteers, recruitment support and family engagement for these signature programs while serving as Colorado Ballet’s staff liaison to the Auxiliary and its leadership. This position is well-suited for those who excel in event planning, volunteer engagement, working with large groups, and community building, and are passionate about advancing the arts in Denver. This position will also be required to work evenings and weekends.  

The Colorado Ballet Auxiliary is a volunteer-led philanthropic group that supports the Ballet through fundraising, special events, and community-building traditions, including the Sugarplum program. During the Sugarplum season (approximately six months annually), this position leads the full program lifecycle and deepens family engagement while a part of the advancement team. Outside of the season, the role both supports the Advancement team in converting Auxiliary participation into long-term affiliation with Colorado Ballet through donor cultivation, Academy participation, season ticketing, and volunteer or leadership pathways and supports the existing events team with member events. 

Key Duties and Functions 

Sugarplum Program & Patronage Pipeline 
Oversee the full Sugarplum lifecycle, including onboarding, fittings, communications, rehearsals, and signature events (tea, holiday party, Ball, Nutcracker presentation).  
Centralize and digitize logistics (ticketing, RSVPs, payments, and communications) and maintain program standards, budgets, and timelines.  

Volunteer Engagement 
Serve as the staff liaison to Colorado Ballet Auxiliary, supporting their efforts and ensuring strong communication and alignment with Advancement goals. 
Coordinate 3–5 Auxiliary events annually and provide logistics, vendor coordination, communications, and on-site support. 
Build relationships with families, alumni, and volunteers that promote ongoing leadership and engagement pathways. 

Donor Cultivation & Community Engagement 
Collaborate with Advancement to transition families into ongoing engagement (philanthropy, subscriptions, or Academy participation). 
Track touchpoints and involvement to support stewardship and donor pipeline strategy. 
Help identify and develop new cultivation opportunities or programs that extend beyond the Sugarplum season. 
Support experiences that deepen connection to Colorado Ballet’s mission and artistic work. 

Minimum Qualifications 

2+ years of experience in event planning, volunteer coordination, donor engagement, or community programming 
Strong organizational and communication skills 
Passion for the arts and community building 
Strong interpersonal skills and professionalism when working with families and community leaders. 
Ability to work both independently and collaboratively in a fast-paced environment 
Familiarity with budgeting and event logistics.  
Availability for evening/weekend work at events, especially during Sugarplum season. 
This part-time position averages 20-25 hours per week. Actual weekly hours will fluctuate throughout the year based on program needs and event schedules.  

Preferred Qualifications 

Prior experience with the Sugarplum Program—either as a participant or through a family member. 
Familiarity with Denver-area school systems. 
Background or interest in dance, especially ballet. 
Event planning experience with youth and family audiences. 
Comfort with event or philanthropic software for communication, ticketing, and donor tracking. 

How to Apply 

The application deadline is November 21, 2025. Please send your cover letter and resume to: HR@ColoradoBallet.org. 

Submissions must have these required items to be considered. No phone calls, please. If you need a reasonable accommodation to participate in the application or interview process, please contact HR@ColoradoBallet.org. We value transferable skills and nontraditional career paths. If you meet many but not all qualifications, we still encourage you to apply. 

Colorado Ballet Company is an Equal Opportunity Employer. To fulfill our mission, Colorado Ballet is dedicated to building and sustaining an organizational culture grounded in diversity, inclusion, accessibility, and belonging. We are committed to hiring people who reflect and represent the rich diversity of the children, families, and communities with whom we work. Black, Indigenous, people of color, persons with disabilities, persons from underrepresented ethnic groups, immigrants, and members of the LGBTQIA+ community are especially welcome and strongly encouraged to apply. 

Colorado Equal Pay for Equal Work Act (SB 19-085) Information:  

Pay Range: $20 - $25/hour 
This position includes paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act (HFWA) and access to complimentary and discounted tickets to Colorado Ballet performances.